About Us
Welcome to Collection Service Center, Inc.
A leader in revenue cycle management for over 90 years specializing in full service debt collection and custom designed extended business office solutions.
Who We Are
Locally owned but regional in scope. Current ownership/management team has been in place for more than 40 years.
Where We Are
Pennsylvania, Maryland, Ohio, and West Virginia with call centers in Western PA and West Virginia.
What We Do
Full Service Debt Collections Revenue Cycle Support Specialists Extended Business Office Solutions A/R Clean-up Projects
Compliance
We are fully compliant with HIPAA and TCPA (Telephone Consumer Protection Act). We comply with all provisions of the FDCPA (Fair Debt Collection Practices Act) and the FCRA (Fair Credit Reporting Act). Our server is ISO 9001 certified.
Technology
01
Servers
Primary server is located in eastern time zone with a redundant backup server in the pacific time zone. Backup server is hot swapable.
02
Backups
Backups are run ten (10) times daily (M-F). Four (4) weekly backups run on consecutive weekends and two (2) monthly backups.
03
Secure FTP Site
CSC maintains a secure FTP site for electronic placements of new accounts and access to client reports.
04
Online Access
CSC provides online access to our clients for easy, up-to-date availability to account activity and performance reports.
05
Payment Portal
Consumers have 24/7 access to our online payment portal so that they can make payments anytime from their cell phone, tablet, or computer.
06
Voice Messaging
We utilize a robust, web-based calling platform to maximize contacts tailored to address the specific needs of various call campaigns.
Why choose CSC?
Healthcare Recovery Specialists
CSC has been providing revenue cycle solutions to our clients for over 90 years.
Professional, Patient-Friendly Staff
Our experienced, well-trained staff will maximize your recoveries while maintaining the goodwill that you have established with your patients.
The top four members of our management team have more than 120 years of combined experience in debt collections.
Innovative Resource Management
Our DBA trade name for those special projects that require a softer approach prior to placement with a traditional debt collection agency.
Trusted and Valued Business Partner
We are solid partners who offer flexible solutions. We have the expertise you demand and provide the service that you deserve.
Extended Business Office Solutions
For those projects that require us to be an extension of your organization rather than a traditional third party approach.
Would you like to learn more about CSC?
If you would like to speak with a sales representative to find out more about CSC, please call us.